Privacy policy and cookies for Germany

Privacy policy and cookies for Germany

Customs Support is committed to protecting and respecting your privacy. This policy, together with our cookie policy and any other documents referred to in it), sets out the basis on which any personal information that we collect about you will be processed. Reference to Customs Support, or ‘we’ / ‘our’ / ‘us’, should be taken to include reference to all subsidiaries of Customs Support practicing in the UK and overseas. 

This policy applies to all personal information we collect when you interact with us, including when you engage our customs or other services, when we refer work to you or you refer work to us, when you make an enquiry or request information from us or as a result of your relationship with our staff. This policy also applies to information we collect through your use of this website and any other online service created or hosted by us on which the privacy policy appears.  

Please read the following carefully to understand how we will treat your personal information. 

About us 

Customs Support (‘we’ / ‘our’ / ‘us’) places a special emphasis on the importance of data protection. We therefore take your privacy very seriously and process your personal data in accordance with applicable data protection law. 

This privacy notice is issued on behalf of all the entities that are part of the Customs support Group. Unless we inform you otherwise, the relevant entity processing and controlling your data will be Customs Support Group B.V. 

Data processing on our website 

During the mere informative use of our website, we automatically collect and store information in the server log files that your browser transmits to us. 

  • Referrer (previously visited website) 
  • Requested web page or file 
  • Browser type and version 
  • Operating system used 
  • Type of device used 
  • Time of access 
  • IP address in anonymized form (only used to determine the location of the access) 

This data is technically necessary for us to display this website to you and to ensure stability and security. The temporary storage of the IP address by the system is necessary to enable delivery of the website to your computer. For this purpose, your IP address must be stored for the duration of the session. 

The storage in log files ensures the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. The data stored in the log files is not merged with other data sources. We also do not assign this data to specific persons. 

The legal basis for the collection and temporary storage of data is Section 25 (2) no. 2 German Telecommunications-Telemedia Data Protection Act (“TTDSG”) in conjunction with Art. 6 (1) s. 1 lit. f GDPR. Our legitimate interest according to Art. 6 (1) s. 1 lit. f GDPR lies in the above-mentioned purposes. 

This data is stored on regional servers. They are deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. Insofar as data is stored in server log files, the data will be deleted after 8 weeks at the latest. 

The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation and delivery of the website. Consequently, the user may not object the processing of data in this case. 

Routine deletion of personal data 

The data will be processed and stored as long as this is necessary in relation to the purpose for which they were collected. Subsequently, they are deleted when legally permissible. 

Sharing your information 

We may, in providing our services and operating our businesses, share your personal information with other entities within the Customs Support Group. We may also share your personal information with third parties where: 

  • you have consented to us sharing your personal information in this way; 
  • we are under a legal, professional or regulatory obligation to do so (such as to comply with money laundering requirements); 
  • it is necessary in order to provide you with services you have requested, apply or enforce our Terms and Conditions or where we have another legitimate interest in doing so that is not overridden by your interests and fundamental rights. For example, to protect our clients or to operate and maintain the security of our computer systems. 

We may also share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or otherwise to comply with the law. 

We require all our third party service providers to take appropriate and stringent security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes in accordance with our instructions. 


In addition to the data mentioned above, which your server transmits to us, cookies are stored on your computer when you use our website. Cookies are small files that are stored on a visitor’s device (e.g. computer or smartphone). This includes for example: 

  • IP address of the visitor; 
  • Date and time of the visit; 
  • URL of the referring page (the page from which the visitor came); 
  • The pages visited on our website; 
  • Information about the browser used (type and version, operating system, etc.). 

We only use technically necessary cookies. 

Technically necessary cookies help visitors navigate the website by providing basic functions such as navigating the pages and accessing secure areas. Without these cookies, the website would not function properly. 

This also includes functions such as your language settings. Without these cookies, you will not be able to use the services on our website without re-strictions. The cookies are stored for the duration of your internet session. These cookies are necessary so that we can provide you with the service you are using. 

The legal basis for the use of these cookies, which are technically necessary for the operation of the website itself or for the service you use (e.g. language setting), is our legitimate interest pursuant to Section 25 (2) no. 2 TTDSG in conjunction with Art. 6 (1) s. 1 lit. f GDPR. 

Social media 

In addition to our website, we are present on Xing, LinkedIn, Facebook, Twitter and Google Analytics. On our website, we only provide links to our respective profiles. Please refer to the respective platform’s privacy policy for the purpose and scope of data collection as well as the provisions regarding the use of your data by the respective operator. 

Links to other websites 

This website may also contain links to other third party websites. 

We endeavor to provide links only to websites that meet our high standards and share our respect for your privacy, but we do not monitor or control any of the information that is collected when you access a link to a third party. The operators of third party websites may handle personal in-formation differently than we do. Accordingly, we do not guarantee the proper processing of personal data on these websites. If we become aware of any infringements of the law, we will remove the relevant link immediately. 

Your rights 

You have the following rights in relation to your personal data: 

  • Right of access (Art. 15 GDPR): You have the right to receive information pursuant to Art. 15 GDPR. In addition, you have the right to request a copy of your personal data in accordance with Art. 15 (3) GDPR. 
  • Right of rectification or erasure (Art. 16 and 17 GDPR): You have the right to have inaccurate personal data concerning you corrected. Furthermore, you have the right to request the deletion of your personal data if further processing is no longer necessary, the processing is unlawful or you have revoked your consent in this regard. 
  • Right to restriction of processing (Art. 18 GDPR): You have the right to have the processing of your personal data restricted, i.e. to prevent further processing for the time being, if the conditions in Art. 18 GDPR are met. 
  • Right to data portability (Art. 20 GDPR): Within the limits of Art. 20 GDPR, you have the right to receive your personal data in a machine-readable format in order to forward it or have it forwarded to another controller if necessary. 
  • Right to complain:  You also have the right to complain to a data protection supervisory authority regarding our processing of your personal data. 
  • Right to object to processing (Art.21 GDPR): You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions. 

We will no longer process the personal data relating to you unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims. 

If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing. 

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. 

To exercise your rights, please contact our data protection officer at

The assertion of these rights is free of charge.